mystery shopper

mystery shopper
mystery shopper noun
An undercover researcher who poses as a customer in order to evaluate shops, restaurants, etc
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Main Entry:mystery

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ˌmystery ˈshopper 7 [mystery shopper mystery shopping] noun
a person whose job is to visit or telephone a shop/store or other business pretending to be a customer, in order to get information on the quality of the service, the facilities, etc

The best way to find out how your company is running is by using a mystery shopper.

Stores and restaurants that have many or even thousands of different locations rely on mystery shoppers all over the country, to check every store.

Below is a list of companies that hire mystery shoppers to privately investigate their businesses whether it's a retail outlet, restaurant, fast food chain, clothing store or a new movie.

Derived Word:mystery shopping

Useful english dictionary. 2012.

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  • mystery shopper — ➔ shopper * * * mystery shopper UK US noun [C] (also secret shopper) COMMERCE ► someone employed by a company to check how its products or services are being sold by pretending to be a normal customer: »Most supermarkets want mystery shoppers to… …   Financial and business terms

  • Mystery Shopper — Die Artikel Servicetest und Mystery Shopping überschneiden sich thematisch. Hilf mit, die Artikel besser voneinander abzugrenzen oder zu vereinigen. Beteilige dich dazu an der Diskussion über diese Überschneidungen. Bitte entferne diesen Baustein …   Deutsch Wikipedia

  • mystery shopper —  Company representative who poses as a customer in another business. See secret shopper.  ► “Wilson sent out mystery shoppers to visit a total of 2,000 randomly selected pro shops to see if the shops had at least 3 different models of the Ultra… …   American business jargon

  • Mystery Shopper — Silent Shopper; Personen, die im Auftrag eines Anbieters bei diesem selber verdeckt als potenzielle Käufer auftreten und dabei eine reale Kaufsituation simulieren, um dadurch Hinweise auf Verbesserungsmöglichkeiten in der Leistungserstellung zu… …   Lexikon der Economics

  • mystery shopper — noun Someone hired by a company to pose as a customer in order to evaluate the quality of its service …   Wiktionary

  • mystery shopper — noun a person employed to visit a shop or restaurant incognito in order to assess the quality of the goods or services …   English new terms dictionary

  • mystery shopper — / mɪst(ə)ri ˌʃɒpə/ noun a person employed by a market research company to visit shops anonymously to test the quality of service …   Marketing dictionary in english

  • shopper — shop‧per [ˈʆɒpə ǁ ˈʆɑːpər] noun [countable] 1. COMMERCE someone who buys things in shops: • Store managers get blamed when shoppers can t find a particular product. ˌmystery ˈshopper MARKETING someone whose job is to pretend to be a customer in… …   Financial and business terms

  • Mystery shopping — Marketing Key concepts Product marketing · Pricing …   Wikipedia

  • shopper — noun ADJECTIVE ▪ average ▪ what the average shopper spends her money on ▪ frequent (AmE), regular (esp. BrE) ▪ local ▪ …   Collocations dictionary

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